Legal · Last updated 29 May 2026
This Privacy Policy explains how Delegent AI LTD, a UK company registered in England and Wales under company number 17233711 ("Delegent AI LTD", "we", "us", "our"), collects, uses, shares, and protects your personal information when you use Delegent AI and its related mobile apps, websites, messenger integrations, subscriptions, files, AI coworker, and the private cloud computer we provision for you. We process personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Delegent AI LTD is the data controller for personal information processed to provide Delegent AI. We are a private limited company registered in England and Wales under company number 17233711, with our registered office at 167-169 Great Portland Street, London, England, W1W 5PF.
For privacy questions, subject-access requests, opt-outs, and other data-protection matters, please contact admin@delegentai.co.uk. For general support, write to support@delegentai.co.uk. Our registered office is Delegent AI LTD, 167-169 Great Portland Street, London, England, W1W 5PF.
Where a third-party service such as a payment processor, authentication provider, messenger, cloud host, or AI inference provider processes information independently as its own controller, its privacy notice also applies. We are not responsible for how independent controllers process your information.
Account information: your email address, sign-in provider (for example, Google), profile name, the name you give your AI coworker, and any other details you choose to save in your profile.
Messages and instructions: the prompts, attachments, voice messages, files, and rules you send to your coworker through the Delegent AI app or a connected messenger such as Telegram.
Files and content: anything you upload, drafts you ask your coworker to prepare, and the files or notes your coworker creates and stores in your private cloud space (size depends on your plan).
Subscription and billing: when you choose a paid plan, you provide billing information to our payment processor, Stripe. Stripe shares the subscription and payment-status details we need to run your account with us. We do not store full card numbers.
Support, surveys, and feedback: if you contact us by email, support form, or in-app, we process the contact details and message content you submit so we can respond and improve the Services. Participation in any survey or research is voluntary and you can withdraw at any time.
Device and technical data: device model, operating system, app version, browser type and language, IP address, time-zone, network or telecommunications provider, and similar technical fields.
Usage data: session identifiers, screens and features you use, timestamps, interaction patterns, error logs, and performance metrics. This information helps us keep the Services secure, debug issues, prevent abuse, measure capacity, and improve reliability.
Cookies and similar technologies: we use a small number of essential cookies and similar technologies (such as local storage and session identifiers) to keep you signed in and to operate the Services. We do not use third-party advertising cookies. Where any analytics technology requires your consent under the Privacy and Electronic Communications Regulations (PECR), we will ask for it.
Sign-in providers: if you choose Google sign-in, we receive your email address, basic profile information, and the authentication tokens needed to create and secure your account.
Connected messengers: when you connect Telegram (or another supported messenger), we receive the chat identifiers and messages needed to link the chat to your account and route tasks back to you.
Payment processors such as Stripe send us subscription, customer, invoice, renewal, cancellation, and payment-status information so we can run billing correctly. We do not store full card details.
Security and fraud-prevention partners may send us risk signals, for example, device fingerprints, fraud scores, or lists of known-bad actors, so we can detect and respond to fraud, abuse, and other threats to the Services.
Publicly available sources: we do not buy personal information from data brokers. Some of the AI models that power our Services have been trained on publicly available data by third parties; that training is separate from your account and is governed by those third parties' own privacy notices.
To provide and run the Services (UK GDPR Article 6(1)(b), performance of a contract with you): authenticating you, provisioning your private cloud computer, routing messages and tasks, storing files, returning output, taking payments, and providing support.
To keep the Services secure (UK GDPR Articles 6(1)(c) and 6(1)(f), legal obligation and our legitimate interest): detecting and preventing fraud, abuse, spam, unauthorised access, and other security risks; investigating suspected breaches; and protecting our users and our infrastructure.
To improve and develop the Services (UK GDPR Article 6(1)(f), our legitimate interest, balanced against your rights): understanding how the product is used, fixing bugs, planning capacity, and improving prompts, features, and (where applicable) model performance. We use anonymised or minimised data where we can. You can opt out of having your Content used to improve the service or train models by emailing admin@delegentai.co.uk.
To comply with legal obligations (UK GDPR Article 6(1)(c)): including tax, accounting, anti-money-laundering, consumer-protection, and responding to lawful requests from authorities.
To communicate with you (UK GDPR Articles 6(1)(b) and 6(1)(f)): sending service notices, billing receipts, security alerts, and responses to your support requests. We send marketing messages only with your consent under PECR; you can withdraw consent at any time by using the unsubscribe link or contacting us. We do not sell your personal information.
To run your coworker, Delegent AI sends the relevant prompts, files, instructions, and context to the AI inference and cloud-compute providers that power the Services. We choose providers with strong contractual data-protection commitments, restrict their use of your data to operating the Services for us, and use access controls, secret separation, and tenancy isolation to keep your information bounded to your account.
Do not send personal information about other people, regulated personal data, or confidential third-party material unless you have the right to do so and are comfortable with it being processed by Delegent AI and the providers needed to fulfil your task.
Because AI output is generated probabilistically, it may not always be factually accurate. We are not responsible for decisions taken in reliance on AI output without independent human judgement. If you believe AI output contains inaccurate personal information about you and you would like it corrected or removed, please contact admin@delegentai.co.uk, we will respond in line with our legal obligations and the technical limits of the underlying models.
Payments are processed by Stripe under its own privacy notice. We receive transaction metadata (customer ID, subscription ID, status, billing dates, amounts, currency, country, and similar fields) so we can run subscriptions, send receipts, and provide support. We never store your full payment card details on our servers.
If your subscription is bought through an app store, cancellation and refund rules are governed by that store's terms; we do not access your full payment details in those cases.
We retain transaction-related information (receipts, billing records, refund history) for as long as needed to meet our tax, accounting, audit, fraud-prevention, and other legal obligations, typically at least six years under UK tax law, even after your account is deleted.
We share personal information with service providers (processors) acting on our behalf, strictly under our instructions and only for the purposes set out in this policy. These include our cloud infrastructure host, AI inference providers, the provider that operates your cloud computer, our authentication provider, Stripe (payments), Telegram (messenger), our email and notification providers, monitoring and analytics tools, and security partners. They are contractually required to protect your information and may not use it for their own purposes.
We may share information with corporate affiliates (entities under common ownership or control) where this is needed for internal administration, security, or to provide consistent product experiences. Affiliates are required to honour this policy or equivalent protections.
If we are involved in a corporate transaction (merger, acquisition, asset sale, or restructuring), personal information may be transferred as part of the transaction. We will require recipients to honour this policy or equivalent protection and will notify you where required by law.
We may disclose information to regulators, courts, or other authorities where we believe in good faith it is reasonably necessary to: comply with a legal obligation; respond to a valid lawful request; enforce our Terms; protect rights, safety, or property; or investigate suspected fraud, abuse, or security incidents.
We do not sell your personal information.
Some of our providers operate outside the UK, including in the European Economic Area and the United States. When we transfer personal information out of the UK, we rely on the UK Government's adequacy decisions where available; otherwise, we use the International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful safeguard, and apply additional measures such as encryption in transit and access controls where appropriate.
You can ask us for a current list of the providers we use and the safeguards in place by emailing admin@delegentai.co.uk.
We keep personal information only for as long as we need it for the purposes set out above. As a guide: account and profile data are kept while your account is active and for a short reasonable period afterwards; security and audit logs are kept for up to 12 months; transaction and billing records are kept for at least six years to meet UK tax and accounting requirements; and the Content stored in your private cloud space is kept until you delete it or close your account.
You can ask us to delete your account and the personal information we hold about you by emailing admin@delegentai.co.uk. Account deletion is permanent, please export anything important first.
When you delete your account, your personal information is erased and your private cloud space is decommissioned without undue delay, other than the limited records we are required to keep for the legal reasons described below.
Some records may need to be retained where the law requires (for example, tax records) or where there is an active dispute, security incident, or fraud investigation; in those cases we keep the minimum amount of information needed and we delete the rest.
Depending on your circumstances, you have the right to: access the personal information we hold about you and receive a copy; ask us to correct information that is wrong or incomplete; ask us to delete personal information (the "right to be forgotten"), subject to legal exceptions; restrict or object to certain processing; request portability of certain data in a structured, machine-readable format; and withdraw consent at any time where processing is based on consent (without affecting earlier processing).
You can exercise these rights by emailing admin@delegentai.co.uk. We will respond within one calendar month, as required by UK GDPR. If your request is unusually complex or you make several requests, we may extend the response time by up to two further months and will tell you why.
If we cannot verify your identity using the information we already hold, we may ask for additional information to make sure we don't act on a request from someone impersonating you.
You have the right to complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk or to your local data-protection supervisory authority. We'd appreciate the chance to put things right first, so please contact us at admin@delegentai.co.uk before you do.
Delegent AI is not designed for, marketed to, or intended to be used by children. You must be 18 or older to use the Services. If you believe that a child has provided personal information to us, please contact admin@delegentai.co.uk so we can investigate and, where appropriate, delete the information.
We use technical and organisational measures designed to keep your information secure, including: encrypted transport between you, our servers, and our providers; access controls and least-privilege internal access; tenancy isolation between users; provider-secret separation; security monitoring; routine software updates; and incident-response procedures.
We restrict employee access to user data to those who genuinely need it for their work, and we train staff on data-protection responsibilities. We monitor administrative access and take action if we detect improper behaviour.
No online service can be made perfectly secure. Please keep your sign-in details safe, use a strong password where applicable, never share verification codes, and avoid sending Delegent AI information you would not want processed by an AI service.
If a personal-data breach is likely to result in a risk to your rights and freedoms, we will notify the UK Information Commissioner's Office within 72 hours where required, and we will tell you in line with our legal obligations.
We use a small number of essential cookies and similar technologies (including local storage and session identifiers) to keep you signed in, to remember your preferences, and to operate the Services. We do not use third-party advertising cookies or cross-site tracking.
If we add analytics that require your consent under PECR, we will ask for it through a clear in-app prompt and give you a way to change your mind. You can also manage device-level identifiers through your device settings.
We may update this policy when our product, our providers, or the law changes. When a change materially affects how we handle your personal information we will take reasonable steps to bring the update to your attention, typically by an in-app notice or email, before the new version takes effect. Continued use of the Services after the new version takes effect means you accept the updated policy.
Privacy queries and data-subject requests: admin@delegentai.co.uk. General support: support@delegentai.co.uk. Registered office: Delegent AI LTD (company number 17233711), 167-169 Great Portland Street, London, England, W1W 5PF.
UK regulator: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom, https://ico.org.uk.
Questions? Email admin@delegentai.co.uk or support@delegentai.co.uk.